Frequently Asked Questions
Everything you need to know about your ACwO audio experience.
What is the battery life of ACwO TWS earbuds?
Most ACwO wireless earbuds offer between 20 to 40 hours of total playtime, including the backup provided by the charging case, depending on the specific model and volume levels.
How do I pair my ACwO earbuds with my smartphone?
Simply turn on Bluetooth on your device, open the charging case, and select the ACwO model name from the list of available devices to pair instantly.
Are ACwO earbuds water and sweat resistant?
Yes, our TWS earbuds come with IPX4 or IPX5 ratings, making them resistant to sweat and light splashes, perfect for intense workouts and outdoor activities.
What is the warranty period for ACwO products?
All ACwO audio products come with a standard 1-year limited manufacturer warranty covering any functional defects from the date of purchase.
How long does shipping take for online orders?
We typically process and ship orders within 24-48 hours. Depending on your location, your ACwO earbuds will be delivered within 3 to 5 business days.
What is your return and replacement policy?
We offer a 7-day replacement policy for products that arrive damaged or have manufacturing defects. Please ensure the original packaging is intact when requesting a replacement.