Returns & Exchanges

At ACwO, we strive to ensure your audio experience is flawless, offering a hassle-free 7-day return and replacement policy for all our premium TWS wireless earbuds. If your product is defective or damaged upon arrival, we are committed to making it right with a swift resolution process.

Return Process

• 1.
  Initiate Request

  Log in to your ACwO account and navigate to the 'My Orders' section to select the item you wish to return or replace within 7 days of delivery.

• 2.
  Quality Verification

  Upload clear photos or a short video of the earbuds demonstrating the technical defect or physical damage to help our team expedite the approval process.

• 3.
  Reverse Pickup

  Once your request is approved, we will arrange a free reverse pickup from your registered address; please ensure the product is packed in its original box with all accessories.

• 4.
  Resolution

  After our warehouse team inspects the returned unit, we will initiate a replacement or process a refund to your original payment method within 5-7 business days.